HELP DESK TECHNICIAN-INTERN

COMPANY OVERVIEW

Bioworld Merchandising is a leading design and distribution company of licensed and private label apparel, headwear & accessories to all retails channels. We collaborate with some of the most widely recognized brand and retail partners in the world. Employees of Bioworld consider it to be an honor and a privilege to be part of the hottest, most creative, dynamic company in the industry! We are seeking skilled candidates who are excited to join this amazing team!

We Believe in Great Brands: Our goal is to translate the brand story into product that is as innovative and distinctive as the brand itself.

Creative Culture: Our multi-disciplinary team brings to our brand partners a unique mix of creative product design paired with merchandising expertise. We prize collaboration and believe innovation comes from a diversity of creative ideas.

We are the Market: Our team believes in full immersion to gain insight into retail markets, contemporary culture and consumer reaction.

POSITION OVERVIEW

Responsible for providing “World Class” hardware and software technical assistance related to computer systems. Responds to support requests, runs diagnostic programs, isolates problem, and determines and implements solution in a timely manner.

QUALIFICATIONS

  • Excellent verbal and written communication skills.

  • Ability to conduct research into issues as required.

  • Strong knowledge of diagnostic utilities such as ping, tracert, ipconfig, etc.

  • Ability to explain issues with non-technical individuals in order to help them understand.

  • Extensive knowledge of Microsoft Office products. Working knowledge of Windows servers and networks.

  • Ability to problem solve, identify solutions, and recommend new processes.

  • Strong attention to detail, along with organizational and time management skills are a must.

  • Must be able to work in a fast paced environment and be a quick learner.

  • Superior verbal, written, and telephone communication skills

  • Critical thinking; ability to organize, prioritize, and manage multiple projects with overlapping

ESSENTIAL DUTIES INCLUDING BUT NOT LIMITED TO

  • Provide hardware and software technical assistance for support requests related to company computer systems and peripherals.

  • Diagnose, troubleshoot, and resolve/escalate issues reported to the help desk.

  • Monitor, manage, and document all actions and solutions into ticketing system.

  • Respond to requests via email, in person, or over the phone using remote assistance tools.

  • Follow up on outstanding requests and ensure timely resolution.

  • Install, modify, and repair computer hardware and software.

  • Setup and configure computers and peripherals for on-boarding of new employees.

  • Maintain inventory of company computer equipment and peripherals and supplies.

EDUCATION REQUIREMENT

Associate’s Degree in Computer Science, or Vocational Trade Training/Certification (or actively pursuing a degree/certification)

BUSINESS HOURS

Regular business hours are Monday through Friday, 8:30am – 5:30pm, or as needed to meet business goals and objectives